Refund Policy
Our Commitment
At BSC Laboratories, customer satisfaction is important to us. We are committed to providing high-quality research products and excellent customer service.
Research Products
Due to the nature of our products and to maintain product integrity, all sales are considered final. We cannot accept returns or exchanges on products that have been opened, used, or otherwise altered after delivery.
Damaged or Incorrect Orders
If you receive a damaged item or the incorrect product, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
After reviewing your claim, we may, at our sole discretion, provide a replacement, store credit, or refund.
Lost Shipments
If your shipment is lost during transit, please contact us. We will work with the shipping carrier to investigate the issue and determine the most appropriate resolution.
Order Cancellations
Orders may be canceled only before they have been processed for shipment.
Once an order has entered the fulfillment process or has shipped, it cannot be canceled.
Refund Processing
If a refund is approved, it will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Contact Us
If you have any questions regarding this Refund Policy, please contact us through our Contact page.